iSON Xperiences Ethio-Call PLC job vacancy
Customer Service Representative
Vacancy Type: Full-Time
Number of Positions: 100
Job Description
iSON Xperiences Ethio-Call PLC is looking for fresh graduates with excellent communication skills, a positive attitude, and the ability to work effectively in a team.
Key Responsibilities
• Handle customer calls courteously and professionally.
• Provide accurate information about products and services.
• Clarify, verify, and share information to ensure exceptional customer service.
• Show empathy and provide personalized attention to customers.
• Accurately categorize each call using the company’s CRM tagging system.
• Ensure all calls meet the company’s quality standards.
• Identify process improvements and suggest them to the team leader.
• Use company resources efficiently to respond to customer queries.
• Adhere to attendance schedules and company policies.
• Support new team members through mentorship and training.
• Provide daily reports as required.
• Escalate complex customer issues to the team leader.
• Meet daily performance targets.
• Maintain positive relationships with colleagues and supervisors.
Job Requirements
• Education: Bachelor’s Degree in any field.
• Experience: No prior experience required (Fresh graduates encouraged to apply).
• Languages: Proficiency in Amharic, English, Afan-Oromo, Tigrigna, or Somali.
• Skills: Excellent listening skills and effective problem-solving abilities.
How to Apply
Interested candidates can apply via HaHuJobs Telegram bot: @hahujobs_bot
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