Dashen Bank Customer Service Manager job
Dashen Bank is seeking a qualified professional for the position of Customer Service Manager I at its Bole Nura Hera Branch.
Position: Customer Service Manager I
Location: Bole Nura Hera Branch
Application Deadline: April 12, 2025
Required Qualifications and Experience:
• Education: Bachelor’s degree in a business-related field (Accounting, Management, Economics, Business Administration, etc.)
• Experience: Minimum of six (6) years of banking experience.
Technical Competencies:
• Strong understanding of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks.
• Expertise in banking policies, processes, procedures, and guidelines to ensure compliance.
• Ability to respond to client enquiries and resolve issues effectively.
• Project management skills.
Behavioral Competencies:
• Leadership skills to foster teamwork, develop and motivate staff, and resolve conflicts.
• Ability to lead and drive change initiatives within the branch.
• Strong business acumen and excellent communication and presentation skills.
• Ability to develop proposals, concept papers, and position papers.
• Strong interpersonal skills and experience in managing multi-cultural teams.
• Expertise in strategic management, project planning, budgeting, and resource management.
• Problem-solving skills and creativity.
• Strong persuasion and negotiation skills.
• Excellent customer relationship management skills, both internally and externally.
• Strong risk management awareness and understanding of regulatory requirements.
• Effective stakeholder management.
How to Apply
Interested candidates can apply by visiting the following link:
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